Resident FAQs

Our staff usually responds within 1 – 3 business days after we receive your completed application. The applications are completed online, and the information is available nearly immediately for review, minus the rental and employment verification. Once the application is completed, a formal response will be communicated to the applicants – usually via email.

All rents are due on the 1st of each month, with a grace period to pay the rent in full by midnight of the 5th before late fees are charged. Any rent posted on or after the 6th of the month will be subject to a late fee of up to 10% of one month’s rent. Rent will be considered late even if you make a partial payment, and fees will be calculated on the total rent amount, not the amount still owed.

Rent can be paid electronically via ACH, mail, or in person. We encourage all of our residents to pay electronically within their Resident Portal as this is the fastest, secured, and most reliable means to pay rent. Rent paid by mail or in person will only be considered paid when received, not when mailed.

If you are having difficulty paying your rent, please contact us IMMEDIATELY to discuss payment options. We understand life happens sometimes and things don’t always go as we planned, and we’re here to help. If left unattended, we will be forced to send an eviction notice posted to the front door of the home. Whether or not we eventually have to proceed with a formal eviction depends on the specific circumstances. It is usually financially better, for all involved, if a solution can be worked out and we have transparent communication.

We ask that the residents submit all repair requests through your Resident Portal for the fastest response. When submitting a repair request, please be sure to describe the problem in detail and include any photo, video and/or make/model number of any related appliances so that our staff can help bring the right vendor to address the problem. Once a repair request is submitted, our Maintenance Department will be the point of contact for all maintenance issues.

For all life threatening emergencies, please call 911, and then contact us to report the incident. For power outages or gas leaks, contact the utility company first. And for any other situation that compromises your safety or exposes the property to potential serious damage, please contact us immediately.

If you’ve caused a problem such as clogging the toilet by flushing wipes or a toy down the toilet, then you’ll be responsible for the cost of the repairs. If not, it is usually the owner’s responsibility to pay for the repair and maintenance of the property.

Yes, TDHT requires all of our residents to carry renter insurance to cover situations in which the landlord policy will not cover, such as loss of personal property, flood, break-ins, fire, resident liability, temporary housing in cases where the property is uninhabitable temporarily because of needed repairs, etc.

No, unless you have our written permission to do so. We are firm but also flexible. We want you to make the property your home, but we cannot know what everyone’s skillset is, so please run it by us first and start the conversation from there.

Please contact us immediately and we’ll help you with the process. There will be a penalty for ending the lease early but we can help you keep that penalty low, and strong communication and flexibility is required from you to help us make that happen.

If you haven’t heard from us yet by the 60th day before your lease is set to expire, please reach out to us so we can get that process started right away.

We would appreciate at least a 30-45 days written notice from you, but the earlier the better.

If you leave the property in the same condition as when you moved in, we will send your full Security Deposit back to you at your forwarding address within 30 days of your move out date. If things need to be repaired, beyond normal wear and tear, we will subtract the repair cost out of the Security Deposit and refund you the difference, per RCW 59.18.280

Always communicate. We understand sometimes life happens and things are not going as we had planned, but we can’t help if we don’t understand what’s going on. We want to help, please reach out and let us start figuring out the best path forward for everyone.

All application procedures start from our listings – look for the “APPLY HERE” button and begin the process. Find instructions on our Apply Online page. If you incur any issues, or have any specific questions – you may call the office or leave us a message on our Contact Page and one of our staff will be happy to assist you.

Yes, once you’ve applied and approved, you’ll have the opportunity to pay a Holding Fee to secure and hold the property for you.

Everyone that is 18 or older needs to complete their own separate application. Therefore, if your household has 3 people that are 18 years of age or older, each one of you will need to submit an application for the property. We will not process your household application until every adult has submitted their application. We will not consider your application as ‘completed’ or process your applications until we receive an application from all of the adults in your household.